Privacy statement

This privacy policy sets out how the Energy Retail Association uses and protects any information that you give when you use this website.

The Energy Retail Association is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

The Energy Retail Association may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22 December 2011.

Visitors to our websites

When someone visits www.homeheathelpline.org.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source.

What we collect

If you want to receive literature or receive a call back from one of our advisors then we need to collect personally identifiable information through our website. We have set out below what personal information we need and will explain what we intend to do with it.

We may collect the following information:

• name
• contact information including email address and telephone number
• demographic information such as postcode
• energy supplier
• other information relevant to the advice you need

What we do with the information we gather

We require this information to understand your needs and provide you with the right advice, and also

for the following reasons:

• Internal record keeping
• We may use the information to improve our advice and service

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.